Eva Nikolai

330-304-5907 • eva.e.nikolai@gmail.com • LinkedIn • Portfolio

UNIVERSITY OF NOTRE DAME Notre Dame, IN

Master of Science in Business Analytics (MSBA) May 2023

GPA: 3.7/4.0

KENT STATE UNIVERSITY Kent, OH

Bachelor of Business Administration | Major in Marketing | Minor(s) in Economics, Finance May 2022

GPA: 4.0/4.0

UNITED AIRLINES Chicago, IL

Analyst - Cargo Sales Strategy October 2023 – Present

Led the monthly forecasting process for United Cargo’s Americas entity, utilizing R and Excel to project revenue based on historical, demand, and market data; Prepared and presented (>$1.8B) forecast/ close results to senior leadership
Engineered and optimized SQL data pipelines and R scripts to track key performance metrics, maintaining detailed documentation
Designed and maintained high-visibility Spotfire dashboards and automated reports, regularly used by leadership
Managed competing projects while balancing monthly responsibilities and ad-hoc requests from internal/ external teams
Mentored junior staff members/ interns through monthly forecasting, data management, and script reviews

KENT STATE UNIVERSITY Kent, OH

Athletics Marketing Intern August 2021 - July 2022

Guided team members in executing competition and campus promotional campaigns and grassroots marketing, driving community engagement and improving the culture at revenue-generating sporting events
Conducted market research with 2 interns, exploring opportunities to integrate the NFT industry trend and analytics into the athletics marketing plan; Presented competitive analysis of NFTs in college athletics and actionable recommendations to optimize digital marketing, including the use of decision trees/ clustering algorithms to optimize audience targeting

Division-I Women’s Lacrosse Student-Athlete August 2018 - May 2022

Represented Kent State student-athletes on 5 university and conference-wide strategic committees, holding various leadership positions and serving as a liaison between student-athletes and university and conference leadership
Led team to earn the IWLCA Community Awareness Award for DI women’s lacrosse serving as Community Service Coordinator, managing service activities, and connecting 38 athletes with volunteer opportunities in the local community

SHERWIN-WILLIAMS COMPANY Medina, OH

Management and Sales Intern June 2021 - August 2021

Maximized customer satisfaction, utilizing product knowledge and expertise to creatively problem solve while consulting customers, identifying the best solutions to their specific needs while working in a fast-paced and hands-on environment
Designed a presentation of data-driven recommendations to target the “DIY” customer segment by collecting new client feedback and analyzing data from the CRM system in MS Excel, suggesting initiatives focused on customer experience

UNIVERSITY OF NOTRE DAME MSBA PROJECTS Notre Dame, IN

South Bend | Elkhart Regional Partnership (RP) Consulting Capstone, Project Manager January 2023 - May 2023

Led a team of 5 to conduct analyses and deliver a custom BI dashboard, report, and PowerPoint to the executive team, identifying the key insights as the impact of income, education, and transportation on population retention in the region
Managed team communication and stakeholder meetings; Developed complex data management tool to ensure the efficient usage of APIs/ machine learning to extract large volumes of data and streamline future analyses and dashboard design

Diversity, Equity & Inclusion (DEI) Grow the Good in Business Case Competition April 2023

Made top 10 of over 30 teams, producing a video pitch/slide deck of the Empowering Elderly Clients (EEC) initiative aimed to transform accessibility/safety in digital financial services, critical for the 65+ demographic at increased risk for fraud
Created 3 innovative solutions: AI tool with biometric ID tech to reduce fraud/ enhance user-friendliness; Customer surveys as KPI to track IT service effectiveness and ROI; Ambassador education program for empowerment in self-service banking

Chicago Airport Performance Predictions March 2023

Collaborated with a team comparing Chicago ORD versus Chicago MDW’s departure delays; Predicted ORD to have more on-time departures, informing airline consumers’ purchase decisions and the airport’s need for operational improvements
Analyzed 10 years of data with various statistical models; Produced accurate and validated forecasts; Visualized findings in R, Python, and Tableau; Utilized storytelling techniques to deliver a results-focused presentation to prospective consumers

UNITED AIRLINES Chicago, IL

United Management Association (UMA) February 2024 – Present

Participated in leadership courses and networking opportunities, connecting and learning from United senior leadership

UNIVERSITY OF NOTRE DAME Notre Dame, IN

MSBA Association (MSBAA), Secretary and Historian August 2022 - May 2023

Chaired networking/ volunteer events for MSBA, managing a $12,000 budget; Communicated program members’ concerns to ND faculty; Led meetings, ensuring productive discussions, maintaining detailed records, and tracking project deadlines

Specialized Master’s Council (SMC), Representative and Parliamentarian September 2022 - May 2023

Elected to represent MSBAA on the cross-functional team, collaborating with Mendoza liaisons to manage multiple projects simultaneously; Oversaw $20,000 budget and external funding; Agenda-planned and facilitated monthly meetings

Travel, Sports, Fashion, Painting, Coaching lacrosse, Event planning, Trail running